Your organisation is invited to participate in the SHS Sector Client Satisfaction Survey 2020!

SHS providers across NSW are invited to participate in the SHS Sector Client Satisfaction Survey 2020. This survey will measure satisfaction with services and client outcomes from accessing SHS services.


This will be the third consecutive year of the survey. The results of previous surveys demonstrated the excellent work of employees across the SHS sector. This third year will
provide us with an important timeseries across three years and an exciting opportunity to showcase the outcomes of SHSs.


Survey method
The 2020 survey will be identical to the 2019 survey. The survey consists of around 30 standard questions for clients. Survey questions cover demographics of clients, issues
concerning client experience of the service, client satisfaction with their current living environment, and client outcomes. It takes 5-10 minutes to complete. The survey will be available online, administered via an app, downloaded to a tablet, smart phone or computer. Clients can fill in the survey themselves or with the aid of a staff member. Participation in the survey is entirely voluntary. The survey seeks a client’s informed consent before asking any questions. No personal identifying data will be kept and only aggregated data will be published.


Timing Key dates:

SHSs register for the survey: Monday 3 February - Friday 28 February 2020

CHIA NSW webinar for assistance with running surveys: Tuesday March 1.30pm

Clients complete surveys: Monday 9 March - Friday 17 April

Results delivered: May 2020

Flyer with further information here

To participate in the SHS Client Satisfaction Survey 2020, please register at the Survey Monkey form here from 3 February to 28 February 2020.

There is no cost to participate. For more information, please contact the Industry Partnership: sectorsupport@homelessnessnsw.org.au or IP Project Officer Feiyi Zhang on 8354 7607