Workforce Capability Framework

The Specialist Homelessness Services Capability Framework has come from the Homelessness Industry and Workforce Development Strategy 2017 – 2020, Goal 4: to support systemic improvements in industry and workforce capability

The SHS Sector is broad and complex with diverse organisations and client groups. The framework provides a toolkit to describe the skills and behaviours people will demonstrate when doing high quality work. It will support workforce development, succession planning, recruitment and selection and staff learning and development.


The framework can be used as is or tailored to your organisation’s unique needs. You can use and download the following PDF and Word documents:Full document download

NSW SHS Workforce Capability Framework – complete framework with tools and instructions on use.

Appendix 1: Personal Attributes Matrix  (DOCX) provides example definitions of the eight personal attributes for SHS workers.

Appendix 2: Framework Comparative View  (DOCX) shows each capability stream with descriptors and behaviours across all the tiers (levels of work role).

Appendix 3: Framework Individual View  (DOCX) shows all streams against each single tiers (levels of work roles).

Appendix 4: Capability Framework Cards can be printed out and kept for discussion and research.

Appendix 5: Case Studies showing how services have successfully used the framework shows the qualities of people in the sector.


Additional resources for organisations:

Excel sheet: Self-assessment and performance feedback tool 

Webinars on the SHS Workforce Capability Framework