What is ASES?



The Australian Service Excellence Standards (ASES), is a National program designed by the South Australian Department of Human Services (DHS).

It is a step-by-step program specifically designed to develop the capacity of community organisations to strive towards continuous improvement in quality service delivery. Organisations complete self-assessments and an external assessment to achieve this internationally recognised accreditation that lasts for three years. For more information on ASES including and Introduction Booklet, please visit their website.

In 2018, the NSW Department of Communities and Justice (DCJ) announced that all organisations in NSW receiving Specialist Homelessness Service (SHS) funding would have a contractual obligation to be ASES accredited by June 30 2024.

How can the Industry Partnership help?

We're here to help you through the process, every step of the way.  

Visit the ASES Resources or the Frequently Asked Questions pages to browse through our resources. You can also receive up to date information, news and more on ASES by signing up to the Industry Partnership bulletin here.

Contact Us.

If you can't find the help that you need on our website, The ASES Accreditation team are available Monday-Friday 9am to 5pm.

Phone (02) 8354 7620 
Email ASESsupport@homelessnessnsw.org.au