The Australian Service Excellence Standards (ASES), is a National program designed by the South Australian Department of Human Services (DHS). It is a step-by-step program specifically designed to develop the capacity of community organisations to strive towards continuous improvement in quality service delivery. Organisations complete self-assessments and an external assessment to achieve this internationally recognised accreditation that lasts for three years. For more information on ASES including and Introduction Booklet, please visit their website.

In 2018, the NSW Department of Communities and Justice (then Family and Community Services) announced that all organisations in NSW receiving Specialist Homelessness Service (SHS) funding would have a contractual obligation to be ASES accredited by June 30 2023.

IP Accreditation Support Team:

The Industry Partnership (IP) of the three homelessness peaks is supporting SHS to achieve ASES Certificate Level accreditation. Please get in touch with us with any questions or requests for support.

Phone (02) 8354 7620 


The ASES accreditation process, on average, takes 15 months.  As this is the first time most SHS will be applying for accreditation, the IP recommends that larger organisations allow two years (that is, they should begin by June 2021) and smaller organisation – with an annual revenue of under $5 million – allow 2.5 years (that is, they should begin by January 2021). Your organisation will need to carefully plan its timeframe for completing accreditation. 

To access regularly updated resources to assist the sector in the accreditation process, please visit our 'Resources for SHS undertaking ASES' page.