Goal 3: Service Outcomes
Goal 3 focuses on supporting services and staff to demonstrate service delivery outcomes, using agreed indicators and measurement tools.
To ensure that the SHS sector is making a difference to service users of homelessness services, it is critical to establish agreed outcomes and to measure progress towards these. A major focus of the Industry and Workforce Development Strategy 2017-2020 will be on service user outcomes measurement. This focus will build on and extend the three pieces of outcomes work conducted under the previous strategy:
1. establishing a shared outcomes framework across the sector
2. designing an annual client survey to be implemented across the sector
3. testing of the Results Based Accountability (RBA) approach and RBA scorecard tool to measure outcomes.