Goal 4: Workforce Development

To maintain a sustainable and diverse workforce, the homelessness sector needs to offer a vibrant and attractive place to work. The 2017 workforce survey found that the majority of SHS staff are committed to community work and the service user group, and are generally satisfied with their job. However, deteriorating changes in employment conditions are impacting on job security in the sector and opportunities for career advancement are limited, reinforcing previous calls for the development of additional career pathways. It is critical that SHS staff are highly skilled and able to respond to the demands of service users. They also need to be prepared for changes and challenges facing the sector, such as increases in demand, increasing numbers of service users with complex needs and the introduction of commissioning for outcomes, among others. Goal 4 aims to address these needs through the following objectives and activities:

Goal 4 screen shot


SHS Training Needs Analysis Survey

The Training Needs Analysis Survey completed by over 441 SHS staff members has been analysed by the Social Policy Research Centre with a full report available here. The results have informed our SHS Learning and Development Framework. An easy to read Infographic of the results is available here

SHS Capability Framework available now

The NSW SHS Capability Framework is complete and on line for services to use! The framework provides tools that will support workforce development, learning and development, recruitment, succession planning and recruitment.

Managed Training Services (MTS) SHS Training Calendar 

The list of upcoming Family & Community Services (FACS) Specialist Homelessness Services (SHS) training courses and enrolment is accessible here